It is very important for a surveyor to visit your home to assess the move, whenever possible. Some companies will suggest that you send them a list of things to be moved or may suggest a Zoom call. We will always aim to send one of our qualified surveyors out to meet you in person at your home. Once you have contacted us, an appointment will be made for you on a day and at a time that suits you. This is a completely free service and our surveyor will not only make careful notes of everything that is to be moved, but he will also be able to answer any questions that you may have and also take the time to carefully explain the move process to you. When a survey is conducted in person, the assessment of your furniture and effects will be accurate and items that need dismantling and special attention will be noted too.
The other important thing to consider is how your move will be staffed. If you receive a quotation that is a lot less than others, usually it is because that particular company will be allocating less staff than your move needs for it to go well. When a move is understaffed, the men that you do have will be rushing to catch up and this is when damage occurs. Shortage of staff will also result in a very long day, with everyone working late into the evening. We will always plan to have you settled into your new home by around 5 pm. The last thing you want on removal day is to be making up beds and unpacking essential items late at night.
Lastly, The chosen company should be a member of The National Guild of Removers and Storers (NGRS).
You can read about this and the importance of being a member in the next section NGRS.
Ensure that the company have a large team available who are fully trained, experienced and insured. Crutch brothers have this which means that if you require five or six men for your move to go to plan, We can help as we never understaff a move and that is why our reputation is unparalleled.
Find out if they have a fleet of vehicles of varying sizes that can cope with your move? The contents of a large house, quite simply cannot fit on to a Luton van or in many cases, even a 7.5-tonne lorry. . We have a large fleet of vans and lorries from the smallest van right up to HGV size lorries (Think double-decker bus). You may well need more than one HGV if you are leaving a large property and this is where we can cope but many others can’t.
Furthermore, ensure that the company you choose is a member of the National Guild of Removers and Storers, a body that fully audits a removals company before allowing membership. Guild members will have also completed the ‘Compulsory Scheme Approved Inspection Programme’ – look at the NGRS link on our homepage or click here for more details.
Finally, check the company’s testimonials, usually found on their website. Do remember though that anybody can write a testimonial and post it on their website – ensure to the best of your ability that the testimonials are genuine!
Take a look at our customer testimonials from real clients, available to view in our office at any time
The Guide to a successful move
Contact Crutch Brothers,
and arrange a suitable time
and date for a move consultant
to visit your home.
Our move consultant will visit your home
on the agreed date and time, and will
speak with you to get a clear understanding
of the removals services you need,
assess and measure your belongings
and identify your wrapping and
The paperwork you receive after the visit
will include the costs for your move and a
schedule of activities on move day.
If appropriate, your move quotation will
include a list of options for you to
Take some time to read the removals
quotation and our move plan. Consider
and compare the costs of the options that
have been recommended.
Once you are happy with your quotation,
it is important that you book your move
as soon as possible. Bookings are being
taken all the time and availability is
changing day-by-day and sometimes
hour-by-hour. Call us to let us know you
would like to use Crutch Brothers for
your removal, and we can pencil you
in to our diary. Also, don’t forget to
complete and return all relevant paperwork.
When you have a confirmed date and wish to
confirm your move, telephone your move
consultant with the date and time of your
move and the date you need to exit your home.
Also tell them your moving in date and the time
you expect to obtain the keys. This will enable
your move consultant to check availability of
resources and allocate them to your move
and secure your move date.
Crutch Brothers can provide details of our bank
account for on-line payments plus we also accept
payment by debit or credit card over the telephone.
You may also prefer to pay by cheque but please be
aware this will need to be received seven working
days in advance of the move to enable clearance.